Product Details:

We always put our customers first and we have over 12 years of great customer feedback since we first started trading online in 2010. We will always do our best to give you the widest range of products at our best prices and with a first-class service.

We deal direct with the major importers and manufacturers to provide a great range of products from around the globe.

Our direct sourcing helps us to offer great savings on high street prices, and we guarantee to offer you best quality products with affordable prices.

We offer free delivery on all UK Mainland order.

Your satisfaction is our priority and we hope to make your online purchase as smooth as possible, if you have any queries regarding our products, please do not hesitate to contact us.

We accept payment through eBay Managed Payments only, the quickest and safest payment method. We do not accept any other payment methods.

Through eBay Managed Payments you will be able to check out using credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.

We require full payment before any goods are shipped. We do not offer a credit service.

All orders placed before 4PM Monday to Friday are dispatched on the same day. Orders placed after 4PM Monday to Friday, over the weekend or on Bank Holidays are shipped out Next Working Day.

All orders are delivered using Royal Mail unless otherwise specified.

• Average transit times to the UK: 2 to 5 Days.
• Average transit times to EU Countries: 7 - 10 Days
• Average transit times to the USA 7-10 Days
• Average Transit times to all other countries 10 to 15 Days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped.

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

• Your order number.
• A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

Returns

30 Days Returns Guarantee

Returns Policy : We have a 30 day return guarantee. If you wish to return an item, please contact us via Ebay stating the reason for your return. Please note that we do not cover the return postage cost on unwanted returns. Refunds will be given once we have received and processed the item, we recommend using a tracked and signed for service as we are unable to accept responsibility for parcels lost in the post. Items must be in their original condition to qualify for a refund.

Whilst there might be some exceptions, In most cases, once you have placed your order we are unable to amend your details due to our fast pack and dispatch service. This includes cancelling orders, changing items/colours and amending addresses. You will need to refer to our returns policy if you no longer wish to keep the order.

Faulty/Damaged Items: If you have received an item that is faulty or damaged please contact us immediately. We are more than happy to replace faulty/damaged items within 30 days or their warranty period. We may ask you to send us pictures for our reference.

Feedback: Please ensure you contact us if you are not happy with your order. We would like to be given the opportunity to solve any issues before you leave neutral or negative feedback. Our customer service team endeavour to answer your requests within 24hrs via the eBay resolution centre.

If we have made a mistake, please contact us so we can resolve the issue immediately.

To request a return or exchange please submit the request using the eBay resolution centre; our returns address will be provided.

Please feel free to contact us to discuss anything that you may have a question about.

We pride ourselves on a quality service and we are happy to address any concerns.

Contact us via the eBay messaging system